Bachelor of Science in Hospitality Management

The Bachelor of Science in Hospitality Management (BSHM) is a robust program designed to prepare students for diverse and rewarding careers in the hospitality and service industry. The program provides a blend of theoretical knowledge and practical skills essential for managing hospitality establishments such as hotels, resorts, restaurants, and event venues. It emphasizes customer service excellence, operational efficiency, and innovative problem-solving within a global and dynamic hospitality environment. 

Core Philosophy and Objectives 

The BSHM program is rooted in the principles of hospitality, service quality, and sustainability. Its objectives are: 

• To develop globally competent graduates with the technical and managerial skills required in the hospitality sector. 

• To instill a strong sense of professionalism, ethics, and adaptability to meet the evolving demands of the industry. 

• To foster creativity and innovation in service delivery, operational management, and customer engagement. 

• To promote sustainable and culturally respectful hospitality practices that contribute to community development. 

Program Features 

• Comprehensive Curriculum 
  • Covers fundamental aspects of hospitality operations, including food and beverage management, front office operations, housekeeping, and events management. 
  • Includes business-focused courses such as marketing, finance, human resource management, and strategic planning tailored for the hospitality industry. 
• Experiential Learning 
  • Provides hands-on training in simulated environments such as mock hotels, kitchens, and event spaces. 
  • Industry immersion programs and internships allow students to gain real-world experience. 
• Global Orientation 
  • Focuses on international hospitality standards, cultural sensitivity, and global market trends. 
  • Opportunities for internships or study abroad programs to gain international exposure. 
• Technology Integration 
  • Equips students with skills in using hospitality-specific software, including property management systems (PMS), point-of-sale (POS) systems, and customer relationship management (CRM) tools. 

Key Learning Outcomes 

Graduates of the program are expected to: 

• Deliver Exceptional Guest Experiences 

• • Develop interpersonal and customer service skills to exceed guest expectations. 

• Manage Hospitality Operations 

• • Oversee day-to-day operations of hotels, restaurants, and other service-oriented businesses. 

• Plan and Execute Events 

• • Design, coordinate, and manage events, including conferences, banquets, and weddings. 

• Apply Financial and Marketing Strategies 

• • Use business acumen to enhance profitability and market reach. 

• Foster Sustainable Practices 

• • Implement eco-friendly and culturally sensitive practices in hospitality operations. 

Practical Application Activities 

• Internships and On-the-Job Training (OJT) 

• • Gain experience in real-world hospitality settings such as hotels, resorts, and restaurants. 

• Simulated Learning Labs 

• • Engage in activities like preparing and serving food, managing front desk operations, and handling housekeeping tasks in simulated environments. 

• Event Management Projects 

• • Organize and execute events, from planning to post-event evaluation. 

• Industry Exposure 

• • Participate in study tours and site visits to top-tier hospitality establishments. 

• Workshops and Certifications 

• • Attend workshops on wine and beverage management, culinary arts, or hospitality technology. 

Specialized Subjects 

• Food and Beverage Management 

• • Covers menu planning, kitchen operations, and restaurant management. 

• Lodging and Front Office Management 

• • Focuses on managing guest accommodations, reservations, and customer relations. 

• Housekeeping Operations 

• • Includes training in maintaining cleanliness and ensuring guest comfort in hospitality settings. 

• Events and Convention Management 

• • Explores the planning and execution of large-scale events and meetings. 

• Hospitality Marketing and Branding 

• • Develops skills in promoting hospitality businesses through innovative marketing strategies.